Effective date: 29 September 2026
How to contact us
Email support@royaleedge.win about the service, billing, your account or our content. For privacy matters use support@royaleedge.win, and for security issues support@royaleedge.win. Tell us the page or payment involved, what happened and what you'd like us to do. Please send only what we need to look into it — never a card number or password.
Data errors
For a statistics or analysis error, include the event, market or player, the time, the value shown and, if you can, a reliable source for the correct figure. We'll check it and tell you what we found.
Copyright and trademarks
Tell us what work or right is involved, where the material is, that you're entitled to act, and how to reach you. We may ask for more information and, where appropriate, tell whoever supplied the material. Please don't send reports you know are false.
How long it takes
We aim to acknowledge complaints within 5 business days and give a full reply within 20 business days. If we need longer we'll explain why. You can ask for an unresolved complaint to be reviewed by writing to support@royaleedge.win.
If you're not satisfied
You can always go to a regulator, a court or your payment provider. In Iceland, Neytendastofa (the Consumer Agency) handles consumer matters. For cross-border disputes within the EU, Iceland and Norway, your local European Consumer Centre may help. Customers in the UK, Switzerland and elsewhere can contact the consumer advice or dispute bodies in their country.